Call Center Associate

Come see what sets us apart from other HVAC companies!

We’re not a big corporate HVAC company; we’re a locally owned business that truly values our employees. You’re not just a number to us; we know everyone personally and genuinely care about them. It’s vital for everyone to feel part of our team, be respected, receive appreciation, and be fairly compensated for their contributions. Your feedback and suggestions are always welcome!

You’re looking for a job for a reason… come see how we are different!

What’s in it for you?  Excellent question! 

We value and acknowledge the hard work and time put in by our team, which is why we offer a competitive salary along with the following benefits:

• 100% Paid Health, Dental, Vision, and Life/AD&D Insurance
• 3% company match contributions to retirement plan
• 12 days PTO and 7 paid holidays
• Wellness Reimbursement Programs
• Employee Assistance Program offers  free counseling services, will preparation, and other benefits
• Access to Health Spending Accounts to set aside pre-tax money to pay qualified medical expenses
• Employee discounts

Total Mechanical Systems is seeking to immediately hire Customer Service Representatives to help provide excellent customer service to our growing customer base. We are looking for candidates who are able to work on the weekend with previous CSR experience required, and great computer and typing skills. HVAC or experience in the home services industry a PLUS!

About Us

We are a 24/7 HVAC, Plumbing, and Electrical company serving residential customers throughout Connecticut.

At TMS, our objectives are: To guarantee our work is of the highest quality, provide 100% customer satisfaction, and hire, develop and retain employees who are committed to our growth and customer satisfaction.

Job Description:

• Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor.
• Answering the phone promptly and professionally and always keeping in constant communication with our clients regarding their appointments, arrival times, etc.
• Make outbound calls to customers that are interested in our services. No cold calling!

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our application so that we can review your information and include your most recent resume. We look forward to meeting you!

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Total Mechanical Systems LLC requires all positions successfully pass a post-offer background check.